At AustroEuro (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our migration and visa services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to provide and improve our service to you.
A. Personal Information While using our services, we may ask you to provide us with certain personally identifiable information, including but not limited to:
- Full Name
- Email Address
- Phone Number / WhatsApp Number
- Passport Details & Nationality
- Date of Birth
- Employment History & Educational Qualifications
- Marital Status
B. Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This may include your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, and other diagnostic data.
2. How We Use Your Information
AustroEuro uses the collected data for various purposes:
- Visa Assessment: To evaluate your eligibility for Australian or European visas.
- Application Processing: To prepare and lodge visa applications with relevant government authorities (e.g., Department of Home Affairs).
- Communication: To contact you regarding your application status, updates, or query responses.
- Marketing: To provide you with news, special offers, and general information about other goods, services, and events which we offer (you may opt-out of these at any time).
3. Disclosure of Data
We respect your confidentiality. We do not sell your data. However, for the purpose of your visa application, we may share your information with:
- Government Authorities: Department of Home Affairs (Australia), Schengen Consulates, and other relevant immigration bodies.
- Service Providers: Third-party companies employed to facilitate our Service (e.g., payment processors, IT support) who are bound by confidentiality agreements.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
The security of your data is important to us. We use industry-standard SSL encryption and secure servers to protect your personal information. However, please remember that no method of transmission over the Internet is 100% secure.
5. Cookies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Your Data Rights
Depending on your location (including users in Europe under GDPR and Australia under the Privacy Act), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data (“Right to be forgotten”), subject to legal retention requirements.
7. Third-Party Links
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Address: Office 203, 2nd Floor, Melbourne Central Tower, 360 Elizabeth Street, Melbourne, VIC 3000
By email: info@austroeuro.com
By phone: +61 468 164 875